The person behind BeroIT
I’m Eduard Benito Roig
My background brings together IT, customer service, team coordination and experience in tourism. I enjoy understanding how things work, solving problems and finding ways to make the relationship between people and technology simpler.
BeroIT is my personal space for sharing what I can do, the projects I have contributed to and what I am still learning. It brings together two interests that have shaped my journey: technology and tourism.
IT and problem solving
At Fedefarma, I worked in technical support, incident resolution and supervision of a team of 30 telephone agents. This experience taught me to prioritise tasks, coordinate work, follow procedures and maintain service continuity in an environment with demanding targets and response times.
Tracking incidents and reviewing work quality also introduced me to process improvement: identifying what can be simplified, organising information and finding useful solutions for the team.
Customer service and communication
My experience at Sitel, now Foundever, included customer service, answering enquiries, handling complaints and working towards quality and productivity targets. I learned to listen, understand each need and communicate a clear response, even in difficult situations.
During my placement at C-System JGD Informática, I helped customers in the shop, installed and maintained computers and provided basic technical support. It was an early opportunity to connect IT knowledge with real problems faced by users.
Tourism: a perspective centred on people
My experience as a tour escort has given me knowledge of travel organisation, itineraries and group assistance. Understanding travellers’ questions, preferences and expectations allows me to view tourism through the experience of those taking part in a trip.
This perspective connects with my interest in websites and digital communication for travel agencies and tourism businesses: presenting an itinerary, organising information and helping people find what they need before travelling.
Education and continuous learning
My education includes vocational qualifications in Computer Systems Operations and Web Application Development. I am continuing my Computer Engineering studies online at the Universitat Oberta de Catalunya (UOC).
I am interested in continuing to develop my knowledge of web design, digital tools, content management and automation, combining study with practice and the exploration of new projects.
Knowledge I bring together in my projects
My knowledge includes HTML and CSS, organising pages and content, forms, domains, hosting and email. I am also interested in visual communication, social media, newsletters and advertising through Meta Ads.
My background includes advanced office software, management systems and CRM, ticketing tools, basic data analysis and report preparation. Organisation, the ability to learn and adapting to change are part of how I approach tasks.
Languages
Spanish and Catalan, English with certified B2 proficiency, and Italian. Languages connect my interest in communication with tourism experiences and meeting people from different places.
Why BeroIT
BeroIT grew from the idea of bringing technology and tourism together on one website. It is a personal portfolio and a place to show my background, document projects such as Kpital Legal and share the learning behind each experience.